Hassle Free Return Policy with Waived Re-stocking Fees

At K&J Leisure, we pride ourselves on being the best in
the pool industry, not just because of our top-quality products but because of
our unwavering commitment to customer satisfaction. We want you to love every
purchase, but if something isn’t quite right, don’t worry—we’ve got your back!

Friendly Return Policy

Here’s how we make returns as refreshing as a dip in the
pool:

• Hassle-Free
  Returns: You have a full 30 days to decide if your purchase is a is
  right for you. If it’s not, simply return it—no questions asked!  For
  purchases made in the off-season in cold weather climates, our return
  window is open until June 15th!  No need to wait to place an order.
• Waived
  Re-stocking Fees: Unlike others, we believe in fair treatment for our
  customers and avoid restocking fees on the vast majority of returns. 
  We waive restocking fees if you change your mind or discover that the item
  is no longer required.  Used items, installed electrical and
  gas components will be subject to re-stocking fees and may not be eligible
  for return.
• Wide
  Acceptance of Returns: Whether it’s a filter, pool cover, or
  accessory, we accept most items for return.

Exclusions: 

• Custom
  orders such as Liners, Safety Covers, and Pool Kits cannot be
  returned, we will work with you to ensure your order is placed
  correctly on these non-returnable orders.
• Freight
  shipment orders, including heaters and larger pool filters not
  shipped via courier - These items may still be returned but
  we must recoup the original shipping cost that we have paid. 
• Used
  Products - Items that have been used or installed may be returned
  but at the discretion of K&J Leisure.
• Customer
  damaged - We totally understand that by the pool, exposure to
  chemicals, the elements and just having fun will cause some items to
  wear.  However, we cannot accept returns if an item is damaged beyond
  use or in extremely poor condition.  

How to make a return

Simply reach out to our friendly customer service team, and
we’ll guide you through the quick and easy process. info@kjleisure.com or
Toll-Free: (866)-509-8728

We can even help with return shipping options if needed!